Why do you want to be a passenger service agent answer. They make a lot of promises with no follow through.

organisation and how you manage. Oct 10, 2023 · A passenger service agent is a position usually involved in bus, train or air transportation. com and Jet2holidays (Stansted, South East England, England) Interview. Payrate: $18. As a passenger service agent, one's responsibilities often include assisting passengers, processing baggage, making public announcements, and ensuring safety and security regulations are met. I also enjoy providing exceptional service, ensuring passenger safety, and being involved in a dynamic and fast-paced environment. Please note that these are practice questions, and we are not affiliated with the company mentioned in this post. In this discussion, we will show you how to answer Alaska Airlines interview questions and answers successfully. Some of the questions included tell us about a time when you couldn’t understand customer how did you overcome it. An interested and excited candidate is not only familiar with the company, but they’ve explored the company’s background, history and mission statement as well. Salary negotiation tips – Get as much as you deserve at the end of your interview. I interviewed at Air France (Jamaica, NY) in 12/1/2017. Passenger Service Agent (Former Employee) - Atlanta, GA - April 10, 2018. To become a passenger service agent in the UK, you typically need a high school diploma or equivalent, and customer service experience is preferred. Dnata is a sad excuse for a company focused on customer service. Learn about interview questions and interview process for 11 companies. com/airport-passenger-service-agent-interview Jul 30, 2023 · Here are some in-depth questions the interview may ask: Give an example of a time when you had to deal with a customer who made unreasonable demands. May 1, 2019 · The team asked questions to determine candidates scheduling flexibility, ability to work in a fast-paced environment and remain calm and gracious with potentially difficult passengers. Jan 17, 2024 · Then they took us for a one on one interview which had 4 customer service questions and 1 hazard question. Or even more than you deserve…. After that, they will do reference checks, medical tests. Jun 29, 2021 · More from Glassdoor. May 9, 2024 · Example Answer 4. Interviewers might ask you this question to gauge how well you understand what's required to do the job. Co-workers are GREAT! Passenger Service Agent (Former Employee) - Orlando International Airport, FL - April 25, 2022. British Airways is a customer-focused company, so it’s important to show that you can provide excellent service. Yes, you came ready to share your biggest flaw, your greatest What do you think are the most important qualities for a passenger service agent to have when working in a fast-paced environment? Highlight qualities such as excellent communication skills, ability to multitask, attention to detail, problem-solving skills, and a customer-focused approach. They make a lot of promises with no follow through. This question helps the interviewer assess your ability to work with others, communicate effectively and solve problems as a team. Tell us a time when had a conflict with a colleague. Applied the job through company website, invite zoom interview after application submitted 2 days. They want to ensure that you will respect privacy regulations, maintain customer trust, and prevent potential security breaches. Be yourself. The interviewer asked you different scenarios questions and you have to give answers with examples. I feel that the most enjoyable part about my job is being able to help others not only customers but working as a team and helping each other. As a travel enthusiast, I have always dreamt of turning my passion into a career. 32 "Passenger services assistant" interview questions. Tell me about a time when you've resolved a problem for a frustrated customer top question. We also did a typing test of a sample itinerary. Jet 2 Holidays recruitment team has been very professional. The role requires excellent communication and customer service skills as well Jul 11, 2024 · I interviewed at Air Canada (Vancouver, BC) in 6/1/2024. Example: “If I encountered this situation, I would first ask the passenger if they need assistance. 4 ounces or 100 milliliters are allowed in carry-on baggage and do not need to fit within a quart-sized bag. To be successful when answering this question you need to set yourself apart from the competition. Travel agent interview questions – Not exactly the same position but you can expect to hear some of the questions also in your reservation agent interview. Sample answers to “why do you want to work for us”. Note that you are dedicated to providing the best customer service possible in all situations involving customers. Feb 5, 2020 · Get your copy of Richard's Passenger Service Agent Interview Questions & Answers guide: https://passmyinterview. Remove these items from your carry-on bag to be screened separately from the rest of your belongings. Examples of the Best Answers. 5. 3. 30, team is gud and friendly, i hope i join soon jet 2 team, and get new experience. Super easy. At British Airways, you would be expected to come to work each shift in uniform and neatly groomed. Viewing 1 - 10 of 32 interview questions. Step one: submitting application. Some employers may require additional training or certification. What is important is the previous customer service Jun 25, 2024 · Passenger service agent responsibilities. It also enhanced my communication skills being that I spoke to thousands of passengers a day. ”. Questions for situation and behavioural responses, it’s not difficulty. The salary was good and so was the culture and atmosphere. Mar 23, 2023 · Average Interview. Passenger Service Agent was asked 3 October 2022. Feb 5, 2021 · 3. Customer service skills include empathy, active listening, patience and the ability to solve problems. What do you believe is the essence of working as a passenger service agent? As one of the most important positions in the airline business, passenger service agents are required to provide a welcoming environment to passengers. T. know about the company a to z. Situation wise question about how you deal with passengers. Feb 13, 2023 · I interviewed at Frontier Airlines (Denver, CO) Interview. Jan 4, 2023 · 23. 4. What discount do you get working for jet2? Is it 50% off? Asked 1 February 2024. Nov 13, 2022 · Related: Top Passenger Service Agent Skills: Definition and Examples. com and Jet2holidays. $28. Attended a large interview setting, we were pulled into a room and you interviewed with 1-3 people at various tables. Kennedy International Airport, NY. I am interested in becoming a travel consultant because I Nov 27, 2023 · 2. Answer Question. 00 per hour starting. Dec 1, 2023 · Interview Questions. Jun 2, 2017 · 3 Answers. There are 20TSA agents on duty during any given shift. Jun 28, 2024 · Here are four steps you can take to become a passenger service agent: 1. Less. For example, if you have been a customer service agent for a different airline you will be ahead of the competition. Passenger Service Agents are professionals who work for airlines and are responsible for providing customer service at Jun 2, 2017 · What would you do if a passenger complains about a delayed flight? 3 Answers. one face to face interview with scenario questions takes about 30 mins and then get the results the next day via phone call. Passenger Service Agent Salary A. First you’ll do an assessment followed by a recorded video interview and then you go to the face-to-face at the face-to-face. What do you like about your present job? 3. . Interviews. What to look for in an answer: Closes sales effectively; Superior customer service skills; Experience as a Passenger Service Agent (Former Employee) - Atlanta, GA - July 5, 2016. Average Salary of a Passenger Service Agent. Ensure the interviewers that you would intervene immediately. Hence you cannot afford to under-perform, or to not try your best, because it will immediately Mar 3, 2023 · Many just wanted someone to listen and try to help, and I wanted to be that person for them. Jun 10, 2024 · 11 Dnata Passenger Services Agent interview questions and 6 interview reviews. Yes 6. Tell your gud customer service. A online interview that lasted 20 mins with 6-7 interview questions that were all based around competency and customer services. Full-time. The position has potential for a . The most enjoyable part of my job is getting to talk to people and meeting people everyday. I worked as a manager's assistant. From $19 an hour. Go to Wikipedia and learn about the airline’s history and key facts including the aircraft types it has in its fleet, the destinations it flies to, and the airline’s branding and mission statement. Step two: online written assessment. Great co workers and job can be fun but very little pay, no appreciation from management or company for that matter. Photo: Image by Theresa Chiechi. I like the philosophy of your company. 2x more frequently than for other roles. Most of all, passenger service agents should be devoted to providing Jul 7, 2024 · Interview questions [1] Question 1. Jul 2, 2024 · Landing a job as a Passenger Service Agent is like being the ultimate travel concierge—you’re the friendly face that ensures passengers have a smooth and enjoyable experience from check-in to boarding. Would you have any issues in doing this? 2. After that languages tests, just casual talk. Mar 10, 2023 · 5. Nov 12, 2022 · It was a group interview. Firstly we find the specific reason, we consent with supervisor who handling Passenger Service Agent(Current Employee) - Montrose, CO - April 28, 2024 Clocking in and knowing that each day has its adventures in customer service at our Airport. Get hired. You should have excellent communication skills, be detail-oriented, and able to work well with others. Tips and strategies for success. Bonus resources to help you prepare. You had 5 minutes to do it. Most airlines and ground services companies prefer passenger services agents to have a high school diploma or equivalent certification. © The Balance 2019. Reviews from Frontier Airlines employees about working as a Passenger Service Agent at Frontier Airlines in Chicago, IL. confidence in speaking is essential. Answered 1 February 2024. G2 Secure Staff is expanding and looking to add to the Passenger Service Agent operations in Portland International Jetport. Tell us about a time, under a stressful circumstance, that you exceeded a customer's expectations. Working in a very busy enviroment. Theirs a power point presentation to about 30 people then a 5 person group interview with 1 person then they lie and tell you to expect an email with further instructions only to find out if they tell…. 54, which is 12% below the national average. You can easily make more money in tips than you would make in a day on the clock. Learn about salary, employee reviews, interviews, benefits, and work-life balance The qualifications you need to become a passenger service agent include a high school diploma, completion of on-the-job training, and customer service skills. I learned how to mix up with different kind of people. What Not to Say. This guide will give you all the information you need to answer any question and show why you’re the best person for the job. " 3. all very straight forward. Nov 12, 2022 · Interview. since free travel was the only reason any sane person would want to work for More. Expert-crafted answers for each question. Candidates may be asked about their experience in customer service, ability to handle difficult situations, and their availability to work flexible schedules. The Agent also provides information and support for passengers with special needs and handles ticketing and baggage issues. 85 an hour. You want a candidate who knows how to create vacation packages that meet your customers’ needs and who has a history of closing sales. These documents verify that you have the reading and reasoning skills to be successful in the position. You know that the job is repetitive, and you may even be bored in work. Possible Follow-Up Questions. Tell me about your post-secondary education and how it relates to your career as a TSA Screener. Just make sure you’re engaging in conversation with others and smiling. Oct 19, 2022 · questions about why you wanted this job. Jun 9, 2016 · I interviewed at Jet2. [10 points] At an airport, 1,000 passengers per hour pass through the TSA security screening station. Critical thinking interview questions are designed to assess a candidate’s ability to analyze, evaluate, and solve problems logically and creatively Jan 17, 2024 · A online interview that lasted 20 mins with 6-7 interview questions that were all based around competency and customer services. 2. a time you received a good customer service. You do not need to travel with your child to bring breast milk. Monday to Friday +2. Prepare for your interview. 24. What is the agent (labor) utilization at the FCM - Corporate Travel Consultant. Customer service skills are important for passenger service agents to have because they help you understand your passengers’ needs and how to best serve them. Research the company. What candidates say about the interview process at Envoy Air. You would not report them immediately unless A Passenger Service Agent is responsible for assisting passengers throughout their travel experience, from check-in to boarding and deplaning. 11 American Airlines Passenger Service Agent Jobs. Job Title: Passenger Service Agent. Dec 1, 2023 · The interview process for a passenger services agent may include initial screening, a phone or video interview, and an in-person interview. Easily apply. Formula, breast milk, juice in quantities greater than 3. I was interview on 18 may and its strt 9 an d finished at 12. Step four: face to face interview. Jun 11, 2024 · How to Answer the Question. First, you will need to obtain a high school diploma or equivalent. Becoming a travel consultant will allow me to combine my love for travel with my desire to help others plan their perfect vacations. Best part of the job is the tips made every day. Jul 3, 2024 · Average Prospect Airport Services Passenger Service Agent hourly pay in the United States is approximately $13. Next, you will need to complete a training program that is offered by an Aug 3, 2022 · TheJoelTruth. Best Places to Work. be friendly in the interview. Name one or two qualities that you possess that make you a good airline operations agent. They hire anyone because they always need more agents due to high turnover rate. See full list on indeed. A passenger service agent plays a critical role in the travel industry, and possessing these skills can help you to succeed in this profession. Sample Answer 5: You’re Excited About Learning a New Skill. Our corporate travel agents handle the air, car, rail and ground transportation…. Patience: Dealing with customers can be challenging, and it is important to be patient in order to diffusing difficult situations. TSA airport assessment interview questions like these are a chance to give your interviewer further insight into your qualifications. Empathy: It is important to be able to understand and share the feelings of the customer in order to provide them with the best possible service. However, being a customer service agent at an airline is not necessary. You can practice customer service by observing other passenger May 17, 2024 · This guide includes: 19 Airport Passenger Service Agent Interview Questions. A very easy process, they seem to hire anyone that apply. do not be shy staying behind. Customer Service Interview. talk with others. Helpful. Interview questions [1] Question 1. To help local community and actively participate in the social sector is something that attracted me to your offer. ↳. Passenger Service Agent (Former Employee) - London city airport - 7 March 2015. One of the reasons recruiters and hiring managers ask this question is to determine how much you’ve researched the company. Apply to the latest jobs near you. You will work either as an airport or airline-specific employee, depending on the airport at which you Jan 17, 2023 · You answer this interview question by explaining the importance of quality customer service, and how quality (or exemplary) customer service can play a huge, positive part in strengthening a company’s reputation and profits. Historically, this huge multi-task entity has grown from its core component— an airline reservation system (ARS), also called a central or computer reservation system (CRS). Remain calm, ask supervisors about details of the flight and reason for delay. May 9, 2024 · 8 Sample Answers to “why do you want to become a travel consultant?”. In customer service, I would be able to use my problem-solving skills to help customers with their problems. This document provides a summary of 52 interview questions and answers for an airport passenger service agent position. After, candidates were brought in to meet with a hiring manager from HR and a manager at the airport. Answer their question. Free interview details posted anonymously by Dnata interview candidates. Sample Answer 4: Fits With Your Desired Career Path. tonychoper5806. Prospect Airport Services. Application. I have read references from your employees online. In order to become a Passenger Service Agent, there are a few things that you will need to do. All you have to do is show up and they will hire you. I want to become an airport passenger service agent because, after reading the job description in detail, I feel the skills, qualities and attributes necessary to perform to a high standard, are a match for my own experience and expertise. Jul 27, 2013 · The process took 5 days. Tell us why you think customer service is important. What is PSE in Celebi. No travel benefits, they pay for your ASIC. Sep 24, 2022 · After the passenger received medical attention, we took off again. A highly enthusiastic and experienced Passenger Service Agent / Admin Assistant with almost 1 year extensive progressive background experience in monitoring and implementing airport practices with Philippine Airlines and providing office/administrative support to various executives with a high level of discretion, confidentiality and professionalism. I've watched the company grow and have always had a secret yearning to be a part of it. Jul 20, 2022 · This question can help an interviewer understand how you would handle a challenging situation. Apr 23, 2023 · online test, group assessment, and IQ test. Here's how to answer interview questions about why you are looking for a job change, with examples of the best answers and ways to respond positively. Assistance of passengers with special needs. Tell us a time when you had to help a difficult or upset customer. Post-secondary education is usually not required. Top CEOs. I’d be proud to work for a company that follows such values. Monday to Friday + 5. Description: The Passenger Service Agent is responsible for the assisting of passengers during pre-departure and…. a. Check out the answers and avoid negative surprises. As an Airport Customer Service Agent, it is essential to possess critical thinking skills to handle various situations and ensure customers’ satisfaction. I've had a long-standing ambition to work here, having known about your business for quite a few years now. They must ensure that information regarding passenger needs is effectively communicated to other members of the team. It includes two parts - the first being the list of 52 questions and answers, and the second part providing 12 tips for preparing for an airport passenger service agent interview. #2. Firstly we find the specific reason, we consent with supervisor who handling this procedure. May 19, 2021 · Passenger Service Agent Interview Questions and Answers. let them know you're there. Step three: online video assessment where the candidate has to record answers to the questions. Tips for Giving the Best Answer. Management is non existent and they care nothing about the employee or customer. I absolutely enjoyed my time at Frontier Airlines. minimum group 12 people 3 fist very easy ask 3 questions the last questions spanish questions the last question due te fustra en tu trabajo, is very nice people. Jan 18, 2022 · The best way to research an airline in preparation for your Cabin Crew interview is to focus on the following 3 areas: #1. Most employers provide training on the computer system and other transportation policies, but they prefer candidates who have customer Operations Management questions and answers. Describe a time when you had to go above and beyond for a customer. A good agent can present products to clients effectively and persuade them to book packages quickly. Very straight foward and to the point. Assisting with luggage: This can include helping passengers with their luggage, answering Feb 10, 2023 · This would be a real red flag to anyone interviewing you, as they'd see you as work-shy with no commitment. FCM3. But you are also aware of the fact the everything is monitored at State Farm, and they have some KPI for even the smallest tasks you do in the job. “I want to work in customer service because I have strong people skills and enjoy helping others. Pay is about $22-$23 hour. Part-time. 25. John F. Their job is to make passengers feel at ease and welcome during all aspects of the trip. But before you can don that snazzy uniform and start collecting those frequent flyer miles, you have to navigate the interview process. background checks necessary. Like most other people, my dream job is one where I can work in a dynamic environment, that provides great opportunities for growth and development. Apr 8, 2024 · 1. This may include constant care at all customer service Passenger Service Agent. Of all the interview questions job applicants prepare for, the most obvious ones sometimes get the least attention. 1. Salary information comes from 249 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. How to become a Passenger Service Agent. Then they will get back to you Teamwork and camaraderie are important pillars of the working culture at United Airlines. Why do you want to become a flight attendant? Sample Answer: I want to become a flight attendant because I am fascinated by travel and connecting with people from different cultures. May 16, 2024 · It was a long process starting from group assessment and then the interview if you passed in group assessment. Took another evaluation, same as the one that was given online. Love your job. They input information from various systems, handle luggage, and aid in flight management. Discover why employers ask 'Why do you want to work here' in an interview, how to appropriately answer this question, what you should avoid, and examples of effective responses. By Role: Flight Attendants Interview. To do this: Jun 4, 2015 · AI-enhanced description. Shared on May 15, 2024. There are also £60 off vouchers for family and friends, as well as gym discount at qualifying gyms. Use your answer to highlight your problem-solving skills and ability to remain calm under pressure. Feb 9, 2023 · Application. You’d go and talk to the colleague, explaining how they were not abiding the rules. Have you ever had a job where you provided service over the phone? What key skills from that experience would you bring with to this role? 3. Tell us about your ability to work as part of a team and collaborate with other departments. 50 cent increase at 6 and 12 months. May 16, 2024 · I interviewed at Jet2. Give me a time when you went above and beyond the requirements for a project. How well do you work with people? 5. Oct 16, 2023 · As a Passenger Service Assistant, you’ll have access to sensitive personal information, and employers need to be confident that you understand the importance of handling this data responsibly. Nov 7, 2022 · I would change the red tape involved in finally getting mortgage approvals, as I feel that some steps are quite unnecessary. I loved being able to assist traveling customers. I interviewed at Jet2. I interviewed at Alaska Airlines. Fenix Logistix. Sample Answer 3: You Wouldn’t Require Training. At the same time, however, safety rules go first in the clouds. One is being totally honest. Describe your dream job. com What does a Passenger Service Agent do? Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. airport customer service agent. Oct 25, 2023 · Sample Answer 2: You Have a Particular Skill Match. Explain how you would be an asset to this organization. tell me about you self. Hybrid work in Chicago, IL. Explain your academic experiences in context and describe how they qualify you as a TSA agent. Teamwork and collaboration are important skills for an airline customer service agent to have. 1 Answers. A TSA agent needs 1 minute per passenger, on average, to perform the security scan. Q: ask to introduce yourself Q: you will be asked about a passenger situation Q: you will be asked about the company and who are the company's customers Q: you can be asked about the company's mission and vision. Apr 12, 2022 · The airport passenger service agent is the face of the airline. Posted 30+ days ago. I am also a quick learner, and I work well under pressure. Complete your education. Provide consultative service to travelers throughout the booking process. Learn about Frontier Airlines culture, salaries, benefits, work-life balance, management, job security, and more. Aug 25, 2023 · What Does an Airport Passenger Service Agent Do? An Airport Passenger Service Agent is responsible for ensuring a smooth and hassle-free travel experience for airline passengers by assisting with check-in, ticketing, baggage handling, and boarding, and providing information and support to address passengers’ questions and needs. Why do you want a career as an airline reservation agent? 2. Glassdoor has 32 interview questions and reports from Passenger services assistant interviews. Interview. £150 off all flights or holidays, as well as regular staff discount vouchers for £200 of jet2holidays. Jul 7, 2024 · The interview process for a passenger services agent may include initial screening, a phone or video interview, and an in-person interview. Jan 17, 2024 · I interviewed at Menzies Aviation (Heathrow, England) in 5/1/2023. Once you spoke with one table you were sent to another, about 3 tables total. I get the most job satisfaction from working as part of a wider team where brand reputation is vital. Hardest part of the job had to deal with the equipment we had (or lack thereof) and its quality. 9. 7. Passenger Service Agent (Former Employee) - Cape Town, Western Cape - 5 July 2023 Everything was relatively easy from application to interview, training and the actual groundwork. 1 person found this interview helpful. Mar 9, 2023 · The duties and responsibilities of a passenger service agent can vary depending on the specific job and the employer, but generally include: Checking in passengers: This includes verifying identification, issuing boarding passes, and checking luggage. Aug 6, 2022 · Customer Service. Let’s dive in! Dec 10, 2019 · A modern PSS is a complex structure, combining dozens of tools and applications that automate a wide range of passenger-related activities. this job taught me patience and ability to handle pressure under stress. Critical Thinking Interview Questions. They represent the company and make sure that customer problems are resolved and things run smoothly Feb 23, 2024 · According to our research, hiring managers looking to fill Passenger Service Agent role ask soft skills interview questions 2. Sample Answer 6: You Possess a Skill in High Demand That the Job Requires. lc bm ys ju cu pb fy zz uu qi