I do not have my internet service through Xfinity…. find that power brick and see if it is still plugged in to the Jan 24, 2022 · I finally reached a representative by calling Xfinity and then saying "representative" every time the automated answering service asked me a question to try to figure out why I was calling. I would recommend using the internet connection troubleshooting options in the Xfinity assistant to help make sure you are not getting the green light as that would indicate your modem is having issues. All cables are tight and no changes have Jan 28, 2018 · Xfinity is a service bundling in which Comcast sells internet packages, streaming TV services and Comcast supported routers altogether. . Factory reset the X1 box. 1. May 7, 2020 · Create a performance analysis report using the following criteria to determine root cause of RDK-03033 Connection Issues. Under the Overview Menu, you will find the TV option. Feb 17, 2020 · They recommend that I change out the boxes. Unplug your cable box's power cordWait 30 seconds Aug 6, 2020 · 1 Message. Restarting by unplugging and plugging back in usually works, but the box may only work for a short period of time before freezing again. Xfiniti has been having SO MANY problems here lately, it has become a real joke. Reset the modem. Press the Xfinity button on the remote, and go to the gear icon to open Settings. was this ever a working outlet? did the new box ever work? what is the label on the coax port to which you attached the coax cable? have you tried swapping the set top box with another one working in the home and seeing if the problem follows the box or stays at the TV? Feb 21, 2023 · Your Xfinity cable box can allow you to connect multiple TV sets to the network. I can not seem to watch tv for a complete hour before the above code shows up. I unplugged my TV Box, waited & plugged it back in. Apr 10, 2024 · I'm sad to hear you are having trouble with your TV, but our team is here to help! To get started, please use the chat icon in the upper right to enter Direct Messaging. Nov 21, 2022 · How do I fix my Comcast RDK 03004? Make sure the cables are well connected, you can as well restart the Boxes, reset the box if the problem persists, or Call the customer support for help. I called Comcast again, and they wanted to restart my main TV box, I said OK go ahead. Internet and Phone is still working. A package costs a fraction of what users would pay if they Customer: I have no TV connection. I am able to view my channel lineup in xfinity my account app and watch shows on services requiring xfinity authentication. Official Employees are from multiple teams within Xfinity: CARE, Product Aug 27, 2021 · RDK-03004 . Learn more about the XRE-03007 error code. For more information, please see Restart Your X1 TV Box. Comcast isn't the only provider who complies with this - and you can buy a simple splitter/adapter to take care of this issue instead of throwing bricks at the X1 box or buying a new tv. When it’s done, connect up the entire cables to their corresponding ports. when i call in the automated system only gives a reset option and it will not let me proceed to a live rep. Select "Xfinity Support" from that list. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Let it load and boot all the way up. &nbsp; It seems to happen in the evening, but our normal TV viewing hours are 4pm-9pm. RDK is an open source software platform for the connected home that standardizes core functions used in broadband devices, set-top boxes, and IoT. As a note, I got curious and set my laptop to manually connect to the internet and found that the internet connection drops numerous times per day, every day. or the screen just goes black. The X1 boxes can be off any port of the amp just not the voip port. Unplug the modem completely and restart the boxes. See this document for details if this forum allows me to paste a link: https://documentcloud. If you have an Xfinity Gateway for Internet reboot it in the app. To resolve this issue, you may need to restart your TV Box. Nov 28, 2023 · Thanks for connecting with us here in our community, @user_64bsty, about your cable box. :) 2. Nov 28, 2023 · Click the "New message" (pencil and paper) icon. Apr 24, 2023 · Unplug the main box from the power. Nov 3, 2022 · I have the same problem all too frequently. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. In the 'To' line, type "Xfinity Support" there. Power cycle the TV Box by unplugging it for 1-2 two minutes and plugging it back in. It stays on the screen for about 3 min. The gateway is interfering with moca. " To resolve this issue, you may need to restart your TV Box. Jul 14, 2023 · If you have RDK 03036 cable error, Reboot your modem. If you have questions about your services, we're here to answer them. Instead, type "Xfinity Support" there. Final verdict Nov 11, 2023 · 7 months ago. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Apr 5, 2020 · 1. Do not turn off the box or the TV until the refresh completes. Aug 23, 2020 · Since you’re in apartment you’re going to need a tech out, either your disconnected outside or inside your apartment. - An "Xfinity Support" graphic replaces the "To:" line. I have exchanged 2 boxes recently but still have the same problems and maybe a couple new ones. Box's Associated Geo-Loc. Nov 17, 2022 · Here's the detailed steps to send a Private Chat Message: Click "Sign In" if necessary. 4 years ago. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Has worked about 50% of the time. Reset boxes more the 5 times and still had issue. We had a working connection for a smallish 720p HD kitchen TV with a recent XI basic box antenna in/HDMI out with a white label on the bottom. Ensure all of your TV connections are tight, if applicable. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require our intervention (like billing requests, troubleshooting Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "To:" line prompts you to "Type the name of a person". I checked all connections - did not fix it. Try bypassing the amp with a splitter temporarily. While at Comcast store, the rep said we should get the same style X1 box with a black label on the bottom as our current box was not the latest version. Please give those steps a try and let us know if you see any improvement or if you could still use a hand. st/36BYwbw. The first week everything worked fine. A drop-down list appears. Troubleshoot your Xfinity On Demand issue from a list of common error codes. It allows you to view your favourite movies and shows through the internet. After showing the RDK-03030 for about 3-5 mins the box will go back to the Welcome connecting to your entertainment experience screen automatically with the three flashing dots with a number faintly at the bottom right corner alphanumeric like this xx:xx:xx:xx:xx:xx. If you continue to experience issues, please Contact Us using the method that is most Common solutions. Finally spoke with someone, but they could NOT resolve the issue. **Marking as Best Answer so all customers reporting RDK-03033 will see this message. 003004 means it can see the server but signal too low or noise to high to maintain connection to the Comcast servers. Sorry to hear you're having problems, my name is ***** ***** I'm going to do everything I can to help you find the information you need. Meanwhile, other devices such as laptops and phones CAN connect to the internet. Once the refresh completes, the cable box will reboot. Turn on your TV again and try to stream. The box will freeze and display the RDK-03117 message. Sep 14, 2023 · The new TV adapter gives a RDK-03036 code. . Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address To resolve this issue, you may need to try the following: Ensure cable connections are tightly secured. &nbsp; The only way Mar 2, 2020 · Sometimes the password is the default password printed on the bottom/back of the box. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Was your question answered? Please, mark a reply as the Accepted Answer. Unique Serial Numbers. Other information: I enabled MoCA on my Gateway and have no other set top boxes. Unplug TV Box from electrical outlet. Obviously since following these steps a dozen times has had no effect, none of those things are the problem – at least not inside the house. I am an Official Xfinity Employee. To resolve this issue, you may need to try the following: Ensure cable connections are tightly secured. I know this sounds crazy, but this will reset the MoCA Dec 18, 2023 · Check the Xfinity Status Center to verify if there is a network outage in your region. Please report back at the end of next week if you continue to experience this issue. • Click the "New Message" (pencil and paper) icon. Click the "Private Chat Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Solution code. I swapped coax cables (twice) - did not fix it. tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Jul 21, 2021 · I am an Official Xfinity Employee. One of the small set top boxes rarely works. Nov 21, 2022 · Press the power button of the internet provider and hold it for a minimum of 30 seconds. Jun 24, 2023 · Xfinity recently made me trade in my non-X1 TV boxes for X1 TV boxes. I swapped locations of the hdmi cable (other devices work in the locations) - did not fix it. Press Enter to send it. Click the "New message" (pencil and paper) icon. There are way too many problems with these comcast boxes. Be patient as the connection re-establishes on its own. Power cycle the TV Box by unplugging it for 1-2 minutes and plugging it back in. Type your message in the text area near the bottom of the window Press Enter to send it (Credit to @BruceW) Solution code. Once the Internet reboots. Connected coax cable from the wall to splitter that came with equipment, then one coax from splitter to X1 box and another coax from splitter to cable mod Jun 10, 2020 · -Restarting device from xfinity my account app as well as the system refresh. We are happy to assist. Often the best I can get is a "we're having trouble connecting to the X1 platform" or similar message and I end up "stuck" on a single channel. You can check out some great internet troubleshooting Mar 9, 2021 · The "To:" line prompts you to "Type the name of a person". Apr 6, 2024 · With that error, it is an issue with the box/device connecting to your home connection. 3. Closed. It enables operators to manage their devices; control their business models; and customize their apps, UIs and data analytics to improve the customer experience and drive business results. - As you are typing a drop-down list appears. my service is consdtantly frozen for 15-30min throughout the day. Mar 21, 2020 · I am an Official Xfinity Employee. Ensure that the connections are tight, if applicable. RDK-03033 errors with substantial slowdowns in internet speeds and cable that will play my subscribed channels, but is very slow or completely unresponsive to remote control. Apr 13, 2022 · Ensure you are logged in. I had this code last night on both of my XiD-P (Small) Cable Boxes. Please make sure you coaxial cables are tight and secure, both at the wall and the modem. It almost always says RDK-03117. With your TV set to the input you normally watch cable on,Check the back of your TV and the back of the cable box and make sure all cables are plugged in tight. Dec 26, 2022 · My Xfinity cable and internet have been working pretty well, but I had an issue with the cable box, which showed me an error with an RDK-03036 error code. RDK-03036. Nov 18, 2023 · I have the same issue. Wait 10 seconds, then plug back in to restart. Hit the compose button to the right of "conversations". If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative. Are there any connectivity gurus out there? I can’t get either on my satellite boxes to connect. Hi trying to self install x1 but keep getting this error message. Apr 17, 2024 · I am an Official Xfinity Employee. Your tv needs to "handshake" with the box to say "hey, I'm not a recording device. Navigate to Help > System Refresh > Refresh Now. Error RDK-03036. Later RDK-03004 and RDK-03009 appeared. Learn how to resolve the X1 error code RDK-03031. Learn how to solve the Error Code: RDK-10001 — Unfortunately, this isn't working message. Learn about the X1 error code XRE-03005 — Unable to connect to Xfinity TV. If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable. Learn how to resolve Error Code: RDK — 03015. For more information, please see Restart your X1 TV Box. May 7, 2020 · The issue (RDK-03033) has been identified and should be resolved during our next firmware release happening next week. Sep 4, 2022 · Please try the following; tighten your connections. Feb 2, 2020 · Code RDK-03087. For more information, please see X1: Restart My TV Box. adobe Jan 3, 2022 · Click the "New message" (pencil and paper) icon. Feb 20, 2024 · To reset your Comcast cable box, first open the Xfinity My Account app on your smart device. Check if the RDK-03013 is still there on the screen. true. Jul 18, 2022 · To send a "Direct (private) Message": • Click "Sign In" if necessary. Confirm the prompt that appears. Jun 3, 2022 · Refresh your account by selecting the Refresh button on-screen. Click the "Direct Messaging" icon or https://comca. Do you have our Xfinity app? The app will allow you to sign in with your Xfinity ID and troubleshoot your cable box, and send signals to it. RDK-03088 is the code on the screen. Restart your TV Box by pressing the power button for 10 seconds and releasing it. Reset the main X1-R (Large) Cable Box, still had issue. Learn to troubleshoot common error codes. Nov 21, 2022 · Themescene. May 1, 2022 · About 6 months ago, I went to comcast for 2 new cable boxes, previously had a Pace RNG150N P2 and Samsung RNG150N boxes, had those for years, never had a problem. Everything freezes in the middle of a movie and now the super bowl. Dec 14, 2023 · I woke up today to this same message - RDK-03007. Mar 2, 2022 · 2. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. It will show you whether it’s on or not. Jan 26, 2024 · My main X1 box is working fine, all of the other smaller set top boxes have an RDK-03036 code “sorry there seems to be some trouble”. I’ve spent over 4 hours on the phone with Comcast sending signal after signal with no joy. Now, several times per day my TV service drops saying “there’s a problem connecting to the internet” RDK-03033. Aug 6, 2020 · do voice command 'about', and reply with the rest of the line to the right of "STB Version". Plug in your main cable box. The "Xfinity Support" graphic replaces the "To:" line. ). The previous tenant may have had a different provider Learn more about the X1 Error Code: RDK — 03011 — We're sorry, there is a problem with your Xfinity TV. As a last ditch effort, after speaking with rep, I reset my Gateway and reset the XiD-P May 13, 2021 · If this is a secondary box, you may need to also try rebooting either your primary cable box as well or your gateway. Thank you in advance for your patience. Dec 26, 2022 · It is the closest thing you can do to factory resetting, and to do so, follow these steps: Go to Settings. In the admin menu, open “Connections” and then “MOCA”. So next day I went to a local Comcast center and replaced the two X1 boxes, went home, activated the boxes, and everything workedfor two days, then the problem returned. U. I have restarted the gateway, power cycled the main x1 box and nothing seems to resolve the issue. I tried to login online as the message said to do, AND NOW I get a message online that is telling me I must change my login password to continue. Feb 1, 2022 · No reported outages in the area. I have X1 with 3 TVs. We ask that you post publicly so people with similar questions may benefit from the conversation. Nothing but RDK-03031 messages ever Jul 11, 2020 · Got the box 2 days ago. Aug 2, 2023 · I am an Official Xfinity Employee. If restarting doesn't work, give us a call at 1-800-xfinity. Moca light on the gateway should be off. The amp is defective. • Click the "Direct Message" icon. Type your message in the text area near the bottom of the window. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. 1 burnt out. In case you recently switched from another cable provider to Xfinity, ensure none of the previous connections conflict with the current setup. Have had the flex box for about a year with no issues until recently. This is the only way I was able to bypass the system rejecting my call due to my area experiencing an outage. Question. 2. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require our intervention (like billing requests, troubleshooting Learn how to resolve the X1 error code RDK-03060 — HDCP disables video playback if HDMI-connected equipment is not compliant. Mar 8, 2024 · Its the same pair of errors (RDK-03004 then RDK-03033 < trouble connecting to the internet). Aug 2, 2023 · Flex box RDK-03117. The TV you're plugging into isn't HDCP-capable. I moved the box to the basement location and it worked. Find out more information about the X1 error code: RDK — 03012 — We're sorry, there is a problem with your Xfinity TV. Went through the Xfinity support app but after a number of cycles, it said we needed a technician- which won Apr 28, 2023 · Friday, April 28th, 2023 1:09 AM. Learn how to resolve the HDMI configuration-related error message RDK-03060. Then unplug all the satellite boxes. Apr 12, 2020 · Sunday, April 12th, 2020 8:00 AM. I swapped hdmi cables (twice) - did not fix it. If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold Apr 3, 2024 · Wednesday, April 3rd, 2024 8:28 PM. Learn how to address the X1 Error Code: RDK — 03032. Learn how to resolve the X1 error code RDK-03035 — Low Signal from Coax Cable. 0. this problem has been going on for quite a whileis this the right department to contact Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Once it is done you can plug in the satellite boxes. still no TV Technician's Assistant: I understand that you're experiencing a TV connection issue with the RDK-03088 code on your screen. You can usually expect a great experience from your Xfinity cable box. If this doesn't work, please send me a modmail message with your first and last name, your full street address and account number. during this time i am unable to reset or anything else. Just started this morning; I’ve had so many issues with this set-up box. Anyway, Comcast gave Learn how to resolve the X1 error code RDK-03010 - There's a Problem That Needs our Attention. If you continue to experience issues, please contact us using the method that is most convenient for Apr 15, 2021 · Three days ago we started experiencing the RDK-03033 error. often there is an amp with a cable attached to the power port that is plugged in somewhere in the home. Select the device you need to troubleshoot and Learn about X1 Error Code RDK-03030. No other devices on my network have an issue connecting. Jul 16, 2020 · New TV customer, had box delivered today. If you continue to experience issues, please contact us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative. Learn how to solve the X1 Error Code: RDK-10000 — Unfortunately, this isn't working message. Resolve Xfinity X1 RDK-03004 Error: Quick Fixes for a Seamless Experience Nov 26, 2021 · RDK-03031. Source Connection (Overhang Cable, underground cable, etc) NOAA Weather Data (precipitation by Geo-Loc) System Up Rate. The remote restart from the Xfinity web page wouldn’t even work – it said my cable box couldn’t be reached and gave me the same steps above to try. Apr 11, 2023 · @Carolss Thank you so much for responding and letting our Xfinity Forums Community know the process of power-cycling and resyncing the boxes in that order was the key to resolving the RDK error! If you do experience any further issues or concerns with your services, we are always here to assist. # of RDK-03033 errors. Please send me data". RDK-10000 Learn about Error Code: RDK — 03046. only cable TV service. jo on kn jy kc aq ln nk kd bb