Reolink camera not connecting to wifi after reset

Cause 2. Note: This guide is ONLY for the Connection failed issue of Reolink Go after working well for a few hours and failed suddenly. cn. 0 Shares. Reboot your phone and connect it another network/change another phone to have a test. 4. Submit a support request, providing all the details of the n this situation, send an email to their support account to get the update firmware to solve the problem. NVR. If the problem remains, please contact our support . Get more help for resetting or rebooting Reolink cameras or NVRs. The camera is not powered up properly. After resetting, your camera will return to factory default settings, then you can log in with the default username (admin) and password (no password). NVR & Camera Firmware. How to Reset the Camera WiFi Settings. Make sure that the NVR is powered on, find the reset button on the back of the NVR, then keep pressing the reset button until you hear the buzzing “bee”. The encryption method of your WiFi is not compatible with the camera. Luckily, the video surveillance camera troubleshooting is very easy for all of you. Cause 2: Client Setting Gets Wrong. Contact the This article will show you how to reset the camera Argus 2E. Solution: When you connect Reolink PoE and WiFi cameras directly to your PC, you need to use an external 12V/2A DC adapter to power up the cameras. The WiFi channel is not supported. Power Supply has Problems Solution: Please kindly check whether the power connector of the camera is broken or corroded. If the lights are not on, please try to plug the camera into other ports that work and use another working Ethernet cable Cause 1. If the status light on the front of the camera blinks in blue, please move the camera closer to your router, reboot the camera and router to see if it can be reconnected to WiFi. Step 3. Argus 3 Pro can‘t connect to 5GHz WiFi but works with 2. POE NVR Reboots Automatically. Insert the reset needle into the reset hole of your camera. Nov 29, 2023 · REOLINK Wireless Security Camera Not Connecting to Wi-Fi. Learn how to add Reolink IP cameras to Reolink Wi-Fi NVR. 2. Cause 5. The process is very simple:Here are the steps"- Disconnect the camera from power;- Presse and hold the r Follow the following steps to troubleshoot your camera: 1. Launch Reolink App. Place the camera in front of the QR code on your PC at a distance of about 20cm (7. You can try to follow the troubleshooting tips listed in this article to check. Troubleshooting Steps of Reolink Reset Button Not Working. Open the Reolink app and go to the settings menu. Keep holding the Reset button for about 10 seconds. Learn how to fix Reolink camera connection issues. Please check whether the antennas have been fixed firmly on the camera(for the cameras which have the external antennas). Please ensure that the camera isn't place too far from your 1. Hold for about 10 seconds then release the Reset button. Tap the camera on the screen, follow the steps to create a login password, name your camera and set up Wi-Fi. Applies to: Reolink Go. If you want to reset a Reolink POE security camera: Turn off the power supply to the camera. Scan the QR code on the back of the camera. If still no luck, please reset the camera and set it up again: How to Reset Reolink Lumus. Press and hold for several seconds until you hear the prompt “Please release the reset button” or short beep music. After hearing a beep sound, click Next. Camera is not communicating with your router Solution: Please check if your router has Internet access, and reboot both the camera and router or reset the camera. Press and hold for several seconds until you hear the prompt “Factory reset succeeded. The WiFi connection is unstable. The following troubleshooting may be helpful to you. Press and hold for several seconds until you hear the prompt “Please release the reset button” or a short beep music. Video Loss on Reolink PoE NVR. 4GHz Wi-Fi networks, not 5GHz ones. If the status is login success, but there is no video, please choose single screen and then drag the camera at Device List to live view screen for a check. Nov 16, 2022 · To resolve this issue, you’ll need to reboot the router. Check Power Supply Begin by checking if the camera is receiving power. 1. The reset button is located in 1. Power ON the camera by turning on the power button. Turn ON the power button to power the camera. Solution: For Battery-powered WiFi series cameras and E1 that only support 2. Step 7. Move the camera closer to Home Hub/Home Hub Pro. 6. Watch on. ’. Press and hold for several seconds until you hear the prompt “Factory reset succeeded!” or beeping (new version of prompt), which means the camera is factory reset successfully. Wi-Fi Test Failed. Note: The actual interface may vary depending on specific models. Failed to Remotely Access Reolink NVR. The network signal is weak. Platform. 87 inches inches) to let the camera scan the QR code. If you are using dual-band WiFi, d isable the 5GHz WiFi for a try. Restore the password on Reolink software if you still have any device that can access this camera/NVR. Press down the reset button in the reset hole with the reset needle or a paperclip and hold on. Cause 1: No available channels can be distributed to the new camera. Connection Failed of Reolink Go After Working a Few Hours. Have tried scanning the code and inputting the UID on both the NVR and cell phones without For WiFi cameras and cameras in the NVR kit, try to use Ethernet cables to directly connect them to your router and see whether your device can be connected to the network successfully. The camera will automat-ically display in the camera list in LAN. Press the Reset button and hold on, then power on the camera while pressing the Reset button. See full list on reolink. Make sure the ‘Enable Wi-Fi’ option is turned on. The camera is not properly connected to the POE switch/injector Solution: Please check the lights on the PoE switch/injector. The reconnect your router’s plug to the outlet. Please confirm you have disabled the VPN on your smartphone. Cause 3: Weak WiFi Signal Reception. The camera is on the IP channel page, with a channel of "none". Make sure the Reolink account (which is the same as the one on Reolink App) is logged in successfully on Google Home App to authorize the Reolink Smart Home skill. Here is a video for your reference: Step 1. Solution: Please connect your phone to the 4G or another WiFi, then check if you can access the camera successfully via Reolink App. Please change the Wi-Fi Channel to 1/6/11, and then connect to the router to try again. If it fails to perform the exact same way, please reset the camera; if the problem still exists, you may follow the table below Restore Reolink Device on the computer: Restore Reolink Products via Reolink Client (New Client) Restore Reolink Device via a Web Browser. com Connection issues. Then launch Reolink Client software on the computer in the same network. For the mobile app, please check whether it has a firewall or APN settings, and disable the APN to add again. Take the camera closer to the router and make sure the camera has a strong WiFi signal. Please refer to the following guides if your camera or NVR fails to connect in LAN (when your phone/computer is connected to the same network as the camera or NVR). Issue Description: After plugging the new cameras to the NVR, the camera's image does not show up on the monitor and it prompts "video loss". Helpful？. Step 4. After installing the SIM card, the camera announces "Network Connection Succeeded," the status light blinks blue rapidly and then stays solid for 5 seconds, but you still encounter "Reolink connection failed" or "initialization failed" on the Reolink App/Client. Cause 3. If you failed to connect the camera locally via Reolink App, please refer to Login Failed when Accessing Reolink IP Cameras in LAN. Use the camera to scan the QR code on the app, you will hear a different beep sound or "scan succeeded" voice prompt to notify your camera to read the QR code successfully. -Check the power supply. Cause 4. You can move the camera near the router or reset the camera and set It up again for a check. This helps differentiate between a reset failure and a complete power failure. For E1 series cameras with LAN ports, both of the above methods can work. 4GHz. If there is still not video when the status is login success, please change to Fluent mode for a check, Cause 4: Online If you use the DDNS mode to connect the camera, please refer to Fail to Connect Reolink Camera/NVR Remotely with DDNS Note: Reolink battery-powered cameras could only be connected with the UID. Check the Reolink account on Reolink App and make sure the camera is bound to this Reolink account. Step 2. Restore Reolink If you noticed that after plugging the new cameras into the NVR, the camera's image does not show up on the monitor and it prompts "video loss". If you are using the administrative account to access your camera/NVR, please make sure the username is admin (show in the picture above) Nov 20, 2021 · In this video I show how to reset a Reolink RLC-510A. Use the camera to scan the QR code generated on the phone. The camera is powered off. Sep 1, 2022 · Adjust Settings. WiFi Connection Keeps Dropping on Reolink Cameras. Select a WiFi network, enter the WiFi password, and tap Next. If you could connect the camera via Reolink app locally, but failed remotely, please refer to the below instructions to troubleshoot: Note: Reolink battery-powered cameras could only be connected with the UID. Solution: Put your camera close to your router to ensure a strong Wi-Fi signal and set it up. I nsert the reset needle into the reset hole of your camera. Solution: Please check if your router has Internet access, and reboot both the camera and router or reset the camera. Power the PoE camera with a PoE switch/injector, then connect the PoE switch/injector to the LAN port of the router by an Ethernet cable. Successfully connect the camera via Reolink App locally, but failed to connect remotely: 1. Follow these steps to restart your router: Unplug your router from your power outlet. Then release the reset button. Note: The camera E1 only supports a WiFi frequency of 2. The Wi-Fi Channel is out of supported range. Reolink cameras not connecting. Solution: Please take out the SIM card and Solution: Please refer to Which POE injector/switch can I use for Reolink POE cameras Cause 2. Tap Wi-Fi Not Configured. 4Ghz band WiFi, please change the Wi-Fi Channel to 1/6/11, and then connect to the router to try again. Then release the Reset button Solution: Make sure you're connecting your Argus PT 2K to the 2. If the problem cannot be solved and you need technical support, you can submit a request to contact the Reolink Support team. If not, change to a different DC adapter and socket. support@reolink. If Reolink scan QR code still not works with one phone, try using another phone or a computer client to scan; vice versa. Cause 6. . When you installed the SIM card and battery to the Reolink Go, the blue LED under the lens will keep turned on for about 5s and then you will hear a voice prompt Network Connection Succeeded . Why does my camera not work? No video, no image, can't play video or can't view cameras remotely? CCTV camera or security camera problems and solutions may top your search list. If there is any problem with your cameras/NVRs, you can first resort to our Support Center to see if the articles there solve your problem. For how to connect Reolink NVR to a network, use a network cable to connect the uplink port of the NVR and the LAN port of the router. Tap the icon in the top right corner to start the initial setup. You should also check that the ‘Network Mode’ is set to ‘Wi-Fi. Press and hold the dedicated reset button on the three-end cable. A fter you hear the voice prompts from the camera, tick “I have heard the voice played by the camera” and tap Next. -Restart the camera. Applies to: All Reolink products. For Lumus, please c hange the WiFi Channel 1/9/13 and set up the camera to the router again. When you try to log into your camera/NVR, but receive the notification of Username or password is incorrect: . If your REOLINK wireless security camera is not connecting to Wi-Fi, try the following quick fixes. Solution: Change the encryption method of your WiFi to WPA-PSK/WPA2-PSK on your router interface. -Make sure Reolink servers are online. Select "Wi-Fi Not configured". Solution: Please check whether the antennas of the camera are securely mounted; place the camera closer to the router and try again. Solution: Make sure that the NVR is powered on, find the reset button on the back of the NVR, then keep pressing the reset button until you hear the buzzing “bee”. Get more help for Reolink camera-NVR and network connection. Press the Reset button for 10 seconds until you hear the buzzing “bee”. Please refer to the video below to reset Reolink Lumus. Connect your smartphone to the Wi-Fi network of your router. Cause 3: The Network is Poor. Please release the reset button”. Turn off the VPN on your phone if it's running on your phone. Check on the router the channel your WiFi router uses and see if it's one of the supported channels. 5. Solution: Delete the offline cameras from the IP channel, or manually assign a channel for the camera. Learn how to fix Reolink camera and NVR reset and reboot issues. Please change other If not, try to move back and ford to help it scan. Make sure the WiFi SSID and password meet the requirements. -Check the settings on the camera. For more details, please refer to Customer Alarm Sound is Too Small on the Camera. Remove the outer casing of the NVR using the screwdriver. Submit a support request, providing all the details of the Enter the 16-digit UID number to add the camera. Sep 1, 2022 · Here are a few troubleshooting tips to help you get your camera reset and working properly again: -Turn on the camera. If the network light on the front of the camera is solid blue, it means that the camera Argus Eco. While still holding on to the reset button, power on the camera. Camera is not communicating with your router. -Check the connection to the router. No available channels. These are the steps to show you how to reset the Reolink Lumus. Restart the camera, router, and Home Hub/Home Hub Pro. If the lights are not on, please try to plug the camera into other ports that work and use another working Ethernet cable If the WiFi name or password has been changed, you will need to connect the camera to the router via an Ethernet cable and log in to the camera to change the Wi-Fi settings; If the WiFi name and password are the same as before, the camera will reconnect automatically. If it did, try to stay closer to the router. For more information, please check the article: wifi connection failed when setting up Argus 2/Argus Pro. If you have already connected your cameras to the WiFi of a router and you want to change the WiFi password, then you may follow the steps below to avoid losing the WiFi connection when changing the password. NOTICE: You can also set up Wi-Fi for your camera in Device Settings-> Wi-Fi. If your Reolink camera doesn’t connect to Wi-Fi after the reboot, proceed to the next step. If still fail to add, please try to reboot this camera and your home router network or hard If the WiFi name or password has been changed, you will need to connect the camera to the router via an Ethernet cable and log in to the camera to change the Wi-Fi settings; If the WiFi name and password are the same as before, the camera will reconnect automatically. 3. Have more questions? Submit a request. 4GHz WiFi. The camera's WiFi setting is Not configured properly 1. Jul 1, 2020 · 1. Login to the NVR and click Modify to input the correct password of the camera. In cases where the camera does not have a voice prompt, please reset the camera and Fail to connect the camera in WAN. Step 5. Step 6. But, we are unable to get the other two connected. If still no luck, please reset the camera and set it up again : How to Reset Reolink E1 Series Cameras. Connect the camera to the 2. When you set WiFi for the camera, the camera couldn't find any WiFi network: Here are some tips for your reference: 1. We recently bought four Reolink cameras: (2) Duo2 POE, (1) RLC-822A and (1) RLC-510WA, plus the 8CH NVR. It may be about the wifi signal or the wifi channel settings. Yolanda 6/18/2024. Solution: If your camera has lost WiFi connection, and you need to clear the WiFi information, or you just want to clear the current WiFi settings for the camera, check below. Otherwise, it means that the camera doesn't have a good Internet connection. Then tap Next. Power the camera. If yes, please. If it is turned on, try turning it off and back on again. Solution: Please cover the day/night sensor on the camera and see whether the IR LEDs are lit up. Login to the NVR and go to Settings > Channel page and click Modify to input the correct password of the camera. How to Reset Reolink Argus, Argus 2 or Argus Pro. The Wi-Fi sync feature is not currently available through the Reolink App and Client. No Device Found when Scanning Device in LAN. Power off the camera. Refer to the article Introduction to the Requirements of WiFi Networks for Reolink WiFi Cameras and Battery-powered WiFi Cameras. Cause 1. Low sound on the phone/computer when using two-way audio. Wait around 60 seconds for the camera to connect to the router. Method 2. Here is a chart of the WiFi channels the camera supports. REOLINK wireless security cameras only support 2. Enter the Wi-Fi password of the selected Wi-Fi network and tap Next. When you found the NVR monitor showing an incorrect account name or password, you may follow the tips listed below to solv Select "Wi-Fi Not configured". If yes, it means that the camera is connected to the Internet properly. Please move the camera closer to your router, reboot the camera and router to see if it can be reconnected to WiFi. Solution: Please go to the router interface and modify the WiFi channel to other available values. Insert a reset needle into the reset hole of your camera. Notes：All Reolink Cameras except battery-powered cameras, Reolink E1, and Reolink E1 Pro, Reolink Lumus, B400, D400, B500, D500, B800, D800, B1200, D1200 can be accessed via a web browser. Since there is no clear WiFi option on the camera's WiFi settings page, you need to reset the camera to Cause 2: The Camera Drops from WiFi. Under the ‘Camera’ section, select your camera and tap ‘Connect. Keep pressing it until you hear a short ringtone from the camera. If the problem persists after going through the steps above, you may contact the Reolink Support Team. The camera's WiFi setting is Not configured properly Enter the Wi-Fi password of the selected Wi-Fi network (you may tap the right eye icon to see and double-check the password) and tap Next. Wait 10 seconds. Got both Duos hooked up and connected to the NVR without issue. Applies to: All Reolink WiFi cameras and battery-powered WiFi cameras. The process is very simple, you just need a needle to g Cause 1. Insert the reset needle into the reset hole of your camera. The camera cannot be properly powered. Applies to: All Reolink WiFi cameras. Method 1. If you could connect the camera successfully via Reolink App both on the LAN and WAN , please refer to the following tips: Applies to: All cameras and NVRs. The camera will try to connect to the router. It does everything it has to, but when trying to connect to Wi-Fi it says Connecting to the router two times and then it says Connection to the router faild. Use the camera to scan the QR code generated on the PC. You may try as follow: 1. Power on the camera while pressing the reset button. Select "Connect to Wi-Fi". Login Failed when Accessing Reolink IP Cameras in LAN. Unscrew the cover on the reset button with a screwdriver. 4GHz network if your router has both frequencies. Reset the camera and configure WiFi settings again. Disable IP Isolation on the router and make sure there are not too many devices connected to the same WiFi network. Make sure your camera and NVR have Applies to: All Reolink cameras and NVRs. The Speaker Sound of the Camera Being Too Small Solution: Set the default siren sound for the camera and then trigger the alarm of the camera to check if the speaker sound is too small. APP/Client Shows Username or Password is Incorrect in Login Page. The router port or firewall blocks the camera's internet connection. com. Hard reset the password by pressing the reset button if no devices can still access this camera/NVR. Make sure the camera is powered and turned on, and tap Next. Solution: Please refer to Which POE injector/switch can I use for Reolink POE cameras Cause 2. Make sure you sync the NVR's Wi-Fi to your camera via a TV monitor. Done! Watch on. Solution: Reboot the camera and move it to the positions with a better network signal. You can also tap Input UID/IP and enter the UID (16-digit characters under the QR code of the camera). Please check whether you can connect the camera remotely via Reolink Client. Click Add Device -> Scan in LAN to see whether the camera shows up. The WiFi standard is not supported. Firewall protection. If you cannot connect to the camera in a remote network, you may follow the points below to troubleshoot the issue. The internet connection of Google Home or the camera Applies to: All Reolink devices. If your camera has lost WiFi connection, and you need to clear the WiFi information, or you just want to clear the current WiFi settings for the camera, check below. The camera is too far away from the router. Battery-Powered Cameras Auto Reboot Itself. You can do this by observing signs like a status LED or IR lights. The camera is not properly connected to the PoE switch/injector Solution: Please check the lights on the PoE switch/injector. The following article shows you how to restore Reolink products. Finally, release the Reset button. Reset the camera and connect it to the Home Hub/Home Hub Pro again. The WiFi channel is occupied. If you heard “connection to the router succeeded”, select correspondingly and click Next. -Recharge the battery. Note that the length of a If the LED light is blinking blue, it means the WiFi connection failed or the WiFi is not configured. Inspect & Operate the Reset Button Correctly Examine the reset button Cause 1. The following Method 1. If not, please try and see if it works. After scanning, there will be a short beep sound. You may change to another network for your camera. Step 1. Solution: If you cannot find any device or the IP address of the camera when Scanning Device Jun 3, 2021 · How to Reset the Reolink Argus PT CameraIn this video I show how to reset the Reolink Argus PT camera. The SIM card or the data plan has expired. lg lw oi vf db dn pp hq vj pb